All our Products are final sale and some products are made-to-order.
Due to the handmade nature of our products, natural variations in color, texture, and design are a part of the production process.
Due to variations in device color displays, we cannot guarantee that colors shown on screens are exactly representative of our products.Prior to purchasing, we recommend that you order swatches, available through us or our showrooms.
Damages and Issues
Every product is thoroughly inspected before packaging and shipping. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
No return is expected without prior authorization from customer service. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus shipping charges. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please contact customer service at – email@example.com / 617.848.8090
Returns / Refunds / Exchange
All our products are “final sale.” No return, refund, or exchange is accepted. See also above under Damages and Issues.